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Oxfam
A 3 month review of operations to identify ways to:
Develop a waste management and recycling strategy in 2003/4 to be implemented in 2004/5.
Benchmark local sourcing schemes to establish best practice (2002/3) and seek further efficiency gains in 2003/4.
Increase sales & footfall
Develop a Customer Service programme and drive customer importance
Develop core competencies and skills for Store Managers with KPIs
Buckingham Double Glazing
Establishing and setting up a database of all customers and sales
Identify business requirements & possible pitfalls
Set up and transfer current data onto new database with protectors in place to minimise errors on new database
Train all relevant users on data-entry, reporting and other functionalities
Create & document job descriptions and goals for all employees
Interview key members of the factory and installation team
Identify and agree business needs
Produce personlised job description with agreed goals for each employee